CANADA Sunwing technical issue continues to disrupt travel plans for...

Sunwing technical issue continues to disrupt travel plans for thousands of passengers

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A Sunwing aircraft is parked at Montreal-Trudeau International Airport on Wed., March 2, 2022. Travelers are stranded and vacations are delayed for others as the airline’s check-in systems provider deals with an outage. (The Canadian Press)

Sunwing Airlines Inc. says thousands of passengers remain stranded and the start of vacations delayed for others as the company continues to struggle with a technical problem that has grounded flights.

The Toronto-based airline says about 15 out of the more than 40 scheduled flights have been processed since the technical issue first surfaced.

Sunwing says its check-in systems provider continues to experience a system outage.

It says Airline Choice is working with relevant authorities to find a solution as soon as possible and is processing manually flights, subject to airport restrictions, curfews and required crew reassignments.

WATCH | Sunwing travelers stranded after widespread flight delays:

Thousands of Sunwing travelers stranded over technical issue

18 hours ago

duration 2:00

Sunwing Airlines is blaming a technical issue for widespread flight delays that have left thousands of travelers stranded. Travelers are being told to keep any receipts for their expenses and know their rights under Canada’s air passenger protection rules. 2:00

Some of the planes are waiting to return to Canada, which has delayed the start of vacations for other travelers.

Sunwing apologized to passengers “whose travel plans have been impacted” and urged them to sign up for flight alerts on its website at Sunwing.ca.

“Our team has been working day and night to find alternate ways to get customers to their destination or on return flights home,” it said in a news release.

The tour operator has said the problem also affected other airlines, snarling their traffic as well.

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